Policies

IonisCreations' Policies

Welcome

Welcome to our website! We love what we do and get so excited when people enjoy our work! Our creativity is an expression of our moods, and can go from funky, to feminine, to Afrocentric, to...anywhere. The sky is the limit!

Made to Order

Most of our items are OOAK (one of a kind).  We can come close to our original design sometimes, but it usually comes out at least a little different.  We can supply pictures online so you can see the finished product before purchase.

Payment

We only hold made-to-order items, and those for one week only, under a "reserved" listing. We will then try to contact you and subsequently put that item back.

We ship all orders out only after they have been paid in full.

We hope you will be satisfied with your order, but if not, contact us right away. We expect to hear of any problems within a week from the time it is delivered to you. If something is wrong and it is our error, we will cover the cost of re-shipping. However if you change your mind or the problem is due to your error, the shipping charges must be paid by you, the customer.

Shipping

Most items will be shipped either priority mail, generally within a week from payment.

We will ship anywhere in the U.S. For international orders, please contact us before purchasing, and we will calculate the charge and add it to the price.

Again, we hope you will be satisfied with your order, but if not, contact us right away. We expect to hear of any problems within a week from the time it is delivered to you. If something is wrong and it is our error, we will cover the cost of re-shipping. However if you change your mind or the problem is due to your error, the shipping charges must be paid by you, the customer.

Refunds and Exchanges

Refunds will be granted on a case by case basis. Please notify us within a week of your receviing the item.

The item must be returned in a timely manner (within 2 weeks) and must be in the same condition that it was purchase in.

In other words, it must be re-sellable and unworn.

Thank you for taking the time to read this and thank you for checking us out!